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Service & Support
We don't just sell machines; we provide comprehensive lifecycle support to ensure your production never stops.
Installation
We ensure a seamless setup experience. Our global service network means we can dispatch engineers to your facility to handle offloading, positioning, leveling, and initial power-up. We make sure your machine is calibrated to factory standards before the first cut.
- • On-site installation service
- • Machine leveling & calibration
- • Power & gas connection assistance
Training
Empower your team with expert knowledge. We provide comprehensive training covering machine operation, software programming (CypCut), and routine maintenance. We offer both on-site hands-on training and extensive online video tutorials.
- • Hands-on operator training
- • Software nesting & parameter setting
- • Maintenance best practices
Repair
Minimize downtime with our rapid response repair service. We offer 24/7 remote diagnostics to identify issues immediately. If parts are needed, our global inventory ensures fast shipping. For complex issues, our local service partners are ready to assist.
- • 24/7 Remote diagnostics
- • Rapid spare parts delivery
- • Local technician dispatch
